Being a fan of good music, I follow @brainlove on Twitter. John runs a record label called Brainlove. He is not a man called Brian Love, that much is evident from his Twitter profile, where it says in quite big letters ‘John Brainlove’. Look…

About a month ago, I noticed this tweet..

…and it made me chuckle. It was mainly the name ‘Brian Love’ that did it. But still, it’s the kind of tweet that I see all too often – people complaining about PRs getting their names wrong. So, I did a quick search on Twitter and found, pretty quickly, two other people, Hannah Hobson from the Bow Dream Nation blog and Leigh Campbell, Beauty & Lifestyle Editor for Cosmopolitan Australia, with the same issue. So, I thought I’d ask them some questions about what happens when PRs get names wrong. Here are the highlights of their answers:
How does it make you feel when you receive a PR approach with an incorrect name or none at all?
- “If they can’t get my name right, I’m not reading further.” (JB)
- “It makes me really annoyed. It’s unprofessional, wrong and bad manners. I get the impression they are probably not that bothered with you in the first place if they get your name wrong.” (HH)
- “I feel as though they haven’t bothered to do any research into their ‘target’ publication in which they wish their product to appear.” (LC)
What does it do to your image of the PR person who made the error?
- “When a PR gets my name or another detail wrong I would automatically think they are incompetent and not a reliable person to work with.” (HH)
- “It’s probably not their fault – they’ve probably been dropped in the deep end on a minimum wage or sub-zero wage internship with no training.” (JB)
- “It’s such a fundamental mistake to make – and by doing so, sending the release/kit in the first place has been made redundant as I delete/dispose.” (LC)
Would it make you less likely to want to work with that PR person/company on the campaign in question or on future campaigns?
- “Absolutely. If they can’t take the time to learn my name and its correct spelling, I don’t offer my time in learning about what they’ve approached me for.” (LC)
- “Yep, straight in the bin, and once you have bin status, it’s very hard to claw back any credibility.” (JB)
- “It would make me less likely to work with the person in the future but if they emailed to apologise or something similar I would give them another chance. Of course if it happened more than once them I would definitely not want to work with them again.” (HH)
The lessons for PRs are there for all to see.
by Paul Barnett





