Death By Twitter!


Social media is replacing television as the next generation’s source of entertainment and news. As YouTube is generally considered the new generation of MTV, Twitter is considerably on its way to being seen as the new generation of CNN. The little blue bird has elevated itself beyond the term ‘social network’ and is now considered to be an ‘information service’. However, this conduit of citizen journalism should not always be taken as a legitimate news source. Yesterday ‘RIP Mick Jagger’ became a trending topic; Mick Jagger isn’t dead, but he is another entry in the long list of celebrity death hoaxes that have plagued the site.

Jagger: Not Dead

Jagger: Not Dead

How long a list you may ask? 2010 averaged more than one death hoax of a major celebrity a month. 2011 has already seen Nelson Mandela (he of South African legend status), Justin Beiber (he of teenage girls’ bedroom walls), and Bill Cosby (he of pudding pops) declared dead in 140 characters. The frequency and popularity of these hoaxes have exposed the weakness of Twitter as a news source; without editorial oversight there is no distinction between a well done hoax and a genuine breaking news story.

The most intriguing story of this type began in mid-December 2010, as rumours of Morgan Freeman’s passing spread across the Twittersphere. The initial tweet contained no link to give it any credibility, yet it appeared entirely credible. How? Read it yourself:
@originalcjizzle “RT @CNN: Breaking News: actor Morgan Freeman has passed away in his Burbank home<< wow legendary actor #RIPmorganfreeman.”

Freeman: Not Dead

Freeman: Not Dead

The tweet appeared to come from CNN’s official Twitter account. The tweet itself contained a link to said Twitter account (@CNN automatically becomes a clickable link to the account) yet even with a link that could debunk the sitting right there, #RIPmorganfreeman was a trending topic by the end of the day, with CNN forced to issue a debunking themselves.

Everyone’s favourite social media scientist, Dan Zarrella, managed to grab a snapshot of the anatomy of a Twitter death hoax on January 15th 2011, as Nelson Mandela received the 140 character eulogy treatment. The phrase ‘RIP Nelson Mandela’ first appeared on Twitter around 8.40am GMT, and was trending by 9.40am; but it wasn’t until 1pm that tweets criticising the hoax began to be widely retweeted, and at nothing close to the volume of the fake tweets.

Theres a pattern to these captions (hint: Not Dead)

There's a pattern to these captions (hint: Not Dead)

What does all this mean for the legitimacy of Twitter’s claim to the title of ‘news service’? Interestingly, not much; in the wake of Michael Jackson’s actual passing in 2009, a group of celebrities made the rounds of the Twitter dead pool and since then the service has only gone from strength to strength.

The hoaxes do, however, bring up questions as to whether people actually read things before they retweet them, or whether the newsfeed style of Twitter has turned its users into ‘Titrologues;’ skimming the headlines and happily accepting, believing and spreading bite-size chunks of information, declining to research any further than their Twitter app even when confirmation is only one click away. So, blog reader, ask yourself; do you verify before you retweet, or are you a titrologue?

About The Author

David Shawcross is a Social Media Analyst for Social Media Library. He has a degree in History and Politics from the University of Reading. David interned at Social Media Library in Spring 2010, blogged here for a bit, and now he’s back. You can catch him on Twitter at @DaveyxStone and blogging here




FA Release Social Media Statement


Birds Cant Play Football, Can They?

Birds Can't Play Football, Can They?

Back in January, former Liverpool winger Ryan Babel was handed down a £10,000 fine for tweeting a picture of referee Howard Webb following a questionable call that gave Manchester United a leg up in their third round FA Cup skirmish. As players continue to flock to the little blue bird to vent and argue amongst themselves, the FA has finally released a statement on the players’ use of social media;

“A statement on the use of social networking websites. The FA has issued clarification to participants relating to the use of social networking sites, including, but not limited to Twitter, Facebook and internet blogs.

“Participants should be aware that comments made on such sites may be considered public comment, and that further to FA Rule E3, any comments which are deemed improper, bring the game into disrepute, or are threatening, abusive, indecent or insulting may lead to disciplinary action.

“Comments which are personal in nature or could be construed as offensive, use foul language or contain direct or indirect threats aimed at other participants are likely to be considered improper.

“Participants are required to act in the best interests of the game at all times and should be aware of this when using social networking websites. Furthermore, participants are reminded that postings on social networking sites which they believe to be visible to a limited number of selected people may still end up in the public domain and consequently, care should be exercised with regards to the contents of such postings.

“In addition, we would remind participants that social networking postings could also lead to civil proceedings being brought by affected parties.”

It’s a pretty meek policy compared to some other leagues in the world, but, importantly, it echoes the Press Complaints Committee decision that Twitter status updates are public domain information. Combine this with Babel’s £10k fine and the verdict of the ‘Twitter Joke Trial’ and it would seem that Twitter is becoming a bad place for locker room banter.

About The Author

David Shawcross is a Social Media Analyst for Social Media Library. He has a degree in History and Politics from the University of Reading. David interned at Social Media Library in Spring 2010, blogged here for a bit, and now he’s back. You can catch him on Twitter at @DaveyxStone and blogging here




Egypt: A Facebook Revolution?


Egyptian President Hosni Mubarak’s dictatorship-by-any-other-name is under siege by grassroots activists buoyed by the recent events in Tunisia that saw their despotic leader forced to flee the country. The Egyptian people have taken to the streets in their millions and have been protesting since January 25th. Anyone following coverage of the events will know that social media has played an integral role in the protests, praised by demonstrators and persecuted by government, but many may question its true impact on events. The fact of the matter is that this is a true Facebook revolution.

Egypt: A True Internet Revolution?

Egypt: A True Internet Revolution?

What else can we call an uprising (that looks increasingly likely to topple a regime) that originated on Facebook? It’s true that “the internet doesn’t make the dissident” and resentment of Mubarak has been bubbling away for some time, but how else should a revolution organise itself and circumvent increasingly sophisticated methods of censorship in the 21st century? Nancy Scola argues against the idea of a Facebook revolution claiming that this is “just what revolution looks like these days,” and she’s right – social media and popular uprisings in this day and age often cannot be separated in the same way that Facebook and people cannot be separated – so in what way does this revolution offend Gladwell’s theory of slacktivism?

That’s simple; this current wave of unrest began on Facebook. The central rallying point for the uprising has been a Facebook Group called We Are All Khaled Said, administrated by a mysterious figure who goes only by the name ‘El Shaheed’ (the Arabic term for martyr). Their mission statement reads:

“Khaled Said, 28 years old, was tortured to death by 2 Egyptian policemen in the street. The incident has woken up Egyptians to work against the systematic torture in Egypt and the 30 years running emergency law. We need international supporters to help us stand against Police brutality in Egypt. We invite you to support our cause. Join our facebook page to see how you can help.”

Taking a dead man’s name and originating as a protest group against torture and police brutality, it has since become much more. On January 15th 2011, El Shaheed posted the date the protests would begin on the page’s wall;  “Activists from all over Egypt have now agreed to make the 25th January the day to start Egyptians’ peaceful uprising against torture, poverty, corruption and unemployment in Egypt.” The rest is (unfolding) history.

It could be argued that the movement was only sparked by social media. Once the protests were already underway the government saw fit to block Facebook and Twitter. While this made the websites accessible only by proxy, Twitter’s open API allowed many users to continue updating through third-party applications such as Tweetdeck and Hootsuite.

This censorship failed to stop the flow of digital information leaking from Egypt’s borders and so at 6am on 28th January, internet access in Egypt was significantly cut, dropping to negligible levels. By this time, the mainstream media had become firmly entrenched in proceedings, with rolling coverage of the protests across the uncensored world, yet the Egyptian protestors were not satisfied with simple coverage; they wanted their individual voices to be heard. The government had effectively declared the internet as an enemy of the state yet still the protestors found novel ways to update the world about their struggle through social media.

Egyptians Still Fighting To Be Heard

Egyptians Still Fighting To Be Heard

Some turned back to dialup internet, calling upon foreign internet providers to help them claw back the freedom that their government denied them. On the 31st January Google unleashed a tool to help Egyptians continue to tweet, teaming up with engineers from Twitter and new acquisition SpeakNow to create a new service to help the voices of the Egyptian people bypass the censorship and tweet once more.

The use of social media has played a substantial part in this popular uprising; it has both been the rallying point of a dissatisfied people and representative of the freedom that they are fighting for. The events in Egypt have been undeniable proof that Facebook activism does not merely amount to weak-ties and inconsequential status updates. In the end there is only one conclusion to reach; social media gives a focus point and a voice to dissatisfied people, and those people will have their voices heard.

Quick Hits

Is Twitter keeping #Jan25 trending?

The power and limitations of the hashtag (#) were shown again on Twitter as #Jan25 became the go-to search term for immediate news, analysis and opinion from the protests. However, it lost some of its integrity when jumped on by a worldwide audience. It seemed to change from a breaking news feed into a guest book, filled with messages of support coming from a worldwide audience.

Notably, #Jan25 has been trending worldwide since January 25th, 2011. In May 2010 Twitter changed the Trending Topic algorithm to “focus on topics that are experiencing sudden spikes in popularity, rather than consistently talked-about subjects,” leading to most trending topics lasting a day or two before dropping off in popularity. So either #Jan25 is experiencing increasing popularity every day or Twitter have tinkered with the algorithm to keep it trending as a show of support.

Worldwide Ramifications

Learning a lesson from Mubarak’s “mistakes,” China has seen fit to block mentions of Egypt or Cairo on all microblogging services within their “Great Firewall.” The terms had already been blocked on search engines. It’s likely that other totalitarian regimes will look at Mubarak and see an ever increasing danger in allowing unfiltered access to social networking sites. Will the “Facebook revolution” lead to even stricter Internet censorship in these countries?

Anonymous

The recently politicised “hacktivist” group Anonymous showed their support of free speech in their own inimitable way  on the 26th January; releasing a press release directed at the Egyptian government stating “Anonymous wants you to offer free access to uncensored media in your entire country,” then promptly DDOS attacking the websites of the Egyptian Ministry of Information and National Democratic Party.

Kenneth Cole

The obligatory social media faux pas that we have come to expect from brands jumping on Twitter Trending Topics came courtesy of fashion designer Kenneth Cole, who tweeted “Millions are in an uproar in Cairo. Rumour is they heard our new spring collection is now available …,” to much ridicule. The gaffe provoked the inception of a parody account in the vein of @BPGlobalPR; @KennethColePR.

Further Reading

Egypt Unrest and the Social Web – Hootsuite

How Journalists Are Using Social Media to Report on the Egyptian Demonstrations – Mashable

About The Author

David Shawcross is a Social Media Analyst for Social Media Library. He has a degree in History and Politics from the University of Reading. David interned at Social Media Library in Spring 2010, blogged here for a bit, and now he’s back. You can catch him on Twitter at @DaveyxStone and blogging here




Lost & Found: Serena Beakhurst


On December 15th 2010 14 year old Serena Beakhurst of Tulse Hill, South London, went missing.  While the local newspaper website ran the story the national media declined to shine any attention onto the missing teenager, eventually becoming far too occupied with the Joanna Yeates story to pay a runaway teenager any mind or column inches. There are, apparently, certain rules to reporting on stories like this and Serena did not satisfy their alleged requirements. Fortunately for Serena’s family, left behind to wait and watch the media circus in Bristol, the rise of social media has meant that everyone is a potential journalist.

Serena Beakhurst

Serena Beakhurst

The social media activity began with the creation of a profile on a website run by the charity Help Find My Child. The profiles on this site are a blend between a news aggregating blog and a profile containing pertinent information, with comments courtesy of Facebook connect.  A Facebook group named ‘PLEASE HELP FIND SERENA BEAKHURST’ set up soon after her disappearance gathered over 2,600 members, giving the family hope while the media ignored them. Then Twitter got involved. Celebrities began to promote the story in 140 character bites and the media showed that it is willing to abandon its rules on the condition that the story gives them an opportunity to mention Stephen Fry’s Twitter account. Reports of Serena sightings began to ramp up following the media coverage of the Twitter coverage, and she was found shortly thereafter, not far from where she was last seen.

While the media seems content to ignore cases like this, the public empathised with the family left behind. The public outcry begot celebrity outcry which then begot mass-media fascination at the fact TV hosts and footballers could do in 140 characters what they couldn’t find space or airtime for on their daily newspapers, constantly updated websites or 24-hour TV channels.

Hopefully this case will become the rule instead of the exception and all missing person cases will be given the coverage they require in some form or another, even if it is just a local Facebook group or Twitter message making the rounds.

About The Author

David Shawcross is a Social Media Analyst for Social Media Library. He has a degree in History and Politics from the University of Reading. David interned at Social Media Library in Spring 2010, blogged here for a bit, and now he’s back. You can catch him on Twitter at @DaveyxStone and blogging here




Social Media vs The Law


It’s been an interesting few months for social media and civil disobedience in the UK; two of the biggest stories have been Paul Chambers losing his appeal for the #twitterjoketrial, sparking an intriguing protest; while the Metropolitan Police have been scrutinised through Twitter and YouTube for their actions at protests.

Both stories feature legal precedents being set, injustices being protested, mass public mobilisation and, handily, snappy Twitter hashtags. These are the stories of #twitterjoketrial and #demo2010, and what their ramifications may mean for social media as a whole.

#twitterjoketrial

 

#twitterjoketrial

#twitterjoketrial

The #twitterjoketrial is an intriguing case study in the power of social media. On January 6th 2010, when snow not unlike that seen by the UK in the past few days closed Doncaster’s Robin Hood Airport, a frustrated Paul Chambers tweeted;

“Crap! Robin Hood airport is closed. You’ve got a week and a bit to get your shit together otherwise I’m blowing the airport sky high!!”

The message went relatively ignored by Chambers’ followers; it was poised to become one of the many humorous empty threats posted on Twitter. Then an employee of that airport decided to log in to Twitter and search ‘Robin Hood Airport.’ Discovering the tweet, the employee was bound by duty to inform their higher authorities, who in turn informed the police. In seven days Paul Chambers was arrested by anti-terrorist officers at his workplace, his life turned upside down in 140 characters.

The penalty handed down by the judge at Doncaster County Court was a relatively tame £1,000 fine, but Chambers also received a crippling criminal record and swift dismissal from his accountancy job. Last month Chambers lost his appeal against the decision as the court decided that they were ‘satisfied that [he] proved the necessary mens rea and that [he] was, at the very least, aware that his message was of a menacing character.’

Much has been written across the blogosphere concerning the verdict, particularly the fact that Chambers was ‘prosecuted under a law aimed at nuisance calls – originally to protect “female telephonists at the Post Office” in the 1930s – rather than specific bomb hoax legislation, which requires stronger evidence of intent,’ but the most damning criticism has come from Twitter. Observers and lawyers alike were tweeting live from the appeal courtroom, keeping the interested world abreast on updates immediately. When Judge Jacqueline Davis’ handed down her decision Twitter erupted into the kind of scorn that can only be contained in 140 characters. Then something much more interesting than reckless Tweets began to pop up; willing and purposeful social disobedience.

The hashtag #twitterjoketrial had been trending throughout the day, in the evening it was joined by #iamspartacus. Taking their cue from the classic Kubrick film, the Twitterati stood united in defiance of the verdict, tweeted out the original message by their thousands, and dared Her Majesty’s Crown Prosecution Service to make good of the legal precedent they had just set. There have been no prosecutions related to #iamspartacus, but the precedent that a tweet can lead to arrest still stands in the books; regardless of your view of the verdict, tweeting just got introduced to personal responsibility.

#demo2010

 

#demo2010

#demo2010

The recent student protests against the planned rise in tuition fees are an example of a new social media phenomenon in their own right, being organised almost exclusively through social media channels and trending throughout the protests. They are also examples of Twitter providing a less ‘polished’ view of major events than official statements or the news media may give.

Twitter users on the scene in London were invaluable for TV news channels covering the protests, which have lately been keen to crowdsource their commentary, but they soon became the bane of the Metropolitan Police Service. Interestingly, the #demo2010 hashtag did not become a trending topic on November 24th 2010, though it had trended at the previous protest and had just as much activity. Twitter denies censorship, but Twitter has indeed censored certain topics from trending in the past; when Prince William and Kate Middleton announced that their wedding would be on the same day as Adolf Hitler and Eva Braun’s, Twitter basked in the irony, yet only Braun’s name trended.

While there are many social media stories to be taken from the student protests, one of the more interesting is the use of social media to erase police deniability. The Metropolitan police officially denied that their officers had charged the crowd on horseback during the ‘kettling’ of the protest, then this happened. That is a video of police horses directly charging at a camera lens, uploaded to YouTube. Video footage has been exposing police brutality since Rodney King, but never has it been so accessible or easy to broadcast as through social media.

In the aftermath of the protests the Metropolitan Police saw fit to order the take down of a blog, ‘Fitwatch,’ which published tips to help the protesters avoid being identified and picked up by the police. As with #iamspartacus, people sprang into action, with mirror sites quickly appearing, making a mockery of the idea of censorship. The justification was that the site was perverting the course of justice, but the implications are much more wide-reaching; the police can apparently shut down websites with just a strongly worded letter, and they’re looking to solidify that power.

There has been much panic about the easily exploitable nature of these powers and the loss of civil liberties, but, unless Britain becomes explicitly censored as in China, social media will likely provide the public with a series of checks and balances. The authorities are duty bound to scrutinise the shadier side of the web but, through social media, the public will no doubt scrutinise their every move.

#conclusion

So, on the one hand, the public can now be arrested for flippant tweeting and their UK domains can be shut down for illegal blogging while, on the other hand, the public have now shown both the means and will to organise against and scrutinise injustice and abuses of power.

These stories are far from over; Paul Chambers intends to appeal once again and the police powers have not yet been ratified. Their conclusions carry serious ramifications for online civil liberties, and the legal atmosphere of social media in the UK – they’re worth keeping an eye on.

About The Author

David Shawcross is a Social Media Analyst for Social Media Library. He has a degree in History and Politics from the University of Reading. David interned at Social Media Library in Spring 2010, blogged here for a bit, and now he’s back. You can catch him on Twitter at @DaveyxStone and blogging here




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